Identifying and Avoiding Internet Scams

Scams are increasingly sophisticated and rampant. Protect yourself by knowing the signs of a scam and exercising caution before sharing any personal or account information. Scammers often impersonate reputable companies through calls, emails, texts, social media messages, and even convincing pop-ups complete with official logos. They may concoct a fake problem or a too-good-to-be-true prize, and they often insist on immediate action. They'll specify how they want to be paid, usually in a manner that's untraceable.

Remember, a credible business or bank will never contact you out of the blue to report a computer issue, request your login details, instruct you to run computer scans, or ask for remote access to your computer. They won't direct you to call back through a pop-up or offer unsolicited refunds for services.

To protect yourself:

• Be skeptical of offers or warnings that seem unexpected or too good to be true.
• Never respond with personal or financial details to unsolicited requests.
• Verify any message by contacting the company through a known and trusted number, not one provided in a suspicious message.
• Don't be rushed by anyone pressuring you for immediate payment or decisions.
• Be wary of requests for payment via gift cards or wire transfers.
• Avoid depositing checks from unknown sources, especially if asked to send money back.
• Consult with trusted friends or advisors if unsure about any request.
• For more information, visit the Federal Trade Commission’s website for guidance on tech support scams and avoiding scams.

When browsing online:

• Only connect to trusted, well-known websites.
• Look for the locked padlock icon in your browser to ensure a secure connection.
• Regularly update your system with the latest security patches.
• Never leave your laptop unattended and avoid checking it in with luggage or leaving it in plain sight.
• Carry your laptop in nondescript bags to avoid drawing attention.
• Record your laptop's serial number separately to assist police in case of theft.
• Stay alert in public spaces to avoid "snatch and run" thefts.